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Yes, You Need People Skills! Part 2
By Terry | May 18, 2009
It doesn’t matter how big your company is. It doesn’t matter whether you employ four people or forty. The customer’s first impression of your company is formed based on how you present yourself. No one is born with great people skills. By being aware of your actions, your emotions and how you speak around others you’re headed in the right direction. Theodore Roosevelt said, “The most important ingredient in the formula for success is knowing how to get along with people.”
I’ve had many customers tell me after receiving all the bids to paint their home they were undecided as to which company to hire. They chose to hire my company because they liked the idea of working with someone who listened to their concerns and clearly explained their system for painting their home. It made them feel much more comfortable. They knew what to expect and felt good about working with me. Since what we do as painters is so visual create a positive picture of the results in the mind of the homeowner. It is vital to convey your thoughts and ideas clearly so your customer understands the process and the results they can expect.
Develop the unshakeable confidence in their mind that you can and will do a great job for your customers every time you’re about to land a new painting job. This means in your heart of hearts you know your services provide great value for the money. A mentor of mine used to say, “Terry, practice the future.” That means practice in your mind acting as if you already are that six-figure income painter. Step into the role of being a blue jeans executive. One whose confident – not arrogant – and the kind of great guy everyone enjoys sharing a beer with at the end of the day.
Part 3 coming next Monday…
Terry Begue is the owner of Begue Painting and author of the popular e-book, “The Wealthy House Painter’s Guide to Having it All.” He’s been a successful house painter for 30 years and enjoys helping others start their own successful painting businesses, too. Terry has been published in “Professional Painting Contractor” magazine in spring 2009 for his article “Recession Proof Your Business-Five ways to help your company thrive in a stumbling economy.”
Discover more at: http://www.yourhousepaintingbusiness.com
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